Zeeland Refinery was looking for a customs partner to deliver efficient and reliable customs software while also providing expertise and advise. Based in Nieuwdorp in the Dutch province of Zeeland, Zeeland Refinery is a medium-sized oil refinery and is a joint venture between owners Total and Lukoil. It processes approximately 10 billion kg (10 million tonnes) of raw materials into fuels and raw materials for the petrochemical industry every year. Customs declarations form an important part of the required transport documents that must be drawn up for the combined and individual import, export, and transport of these products. This process runs 24/7 and is automatically controlled by the EMCS, AGS, and NCTS systems as a result of the interaction between the company’s own administration and the customs software. As this process is essential to efficiency, it is important that it always runs smoothly without any downtime.